What type of payment is accepted?

We accept Cash, Credit Cards, Paypal and Direct Deposit. 

Direct Deposit is mainly used for customers outside the Shenzhen area. 

Which credit cards are accepted?

We accept Visa, Master Card, American Express and Union Pay.

Do you have a swipe machine for payment with credit cards?

Yes. We can send a swipe machine with the driver to swipe your credit card on delivery, just select Swipe on the checkout payment options. You can also pay by credit card on our website and the payment is processed securely through Paypal. 

Can I get a Fapiao?

Yes. Please specify in the checkout instructions that you will require a Fapiao for the purchase and we will send it with your order. 

I have a question on my charges

Please emails us at info@nogogo.cn or call us 400-1010-622 with any questions regarding your payment. 

How much will shipping cost?

Shipping cost will be determined by your location. We offer free delivery on all orders delivered in Shekou, Nanshan, Futian, Xin'an and Xixiang with a minimum order of RMB 150. For a list of shipping costs to other areas click here or click on the Minimum Order bubble at the top of the site.

There are missing items on my order

We do our best to ensure your order is delivered on time and that all products ordered are delivered. However if we do make a mistake and we do not ship a product that you ordered, we will be happy to send the product to you as quickly as possible. Just drop us an email at info@nogogo.cn or call us 400-1010-622 and let us know which item is missing from your order so we can send it to you.

I received the wrong product

We do our best to ensure your order is delivered on time and that all products ordered are delivered. However if we do make a mistake and deliver a different product than the one you ordered, we will be happy to replace the product as quickly as possible. Just drop us an email at info@nogogo.cn or call us 400-1010-622 and let us know which item was sent instead and we will replace it.

When will my order ship?

When you place an order, during the checkout you will have an option to specify on which day and time you want the order delivered. Your order will arrive within the time window selected during checkout.

Has my order shipped?

If you would like to know the status of your order just drop us an email at info@nogogo.cn or call us 400-1010-622 and ask us about your order status.

My order never arrived

On rare occasions your order may not arrive for a number of unforeseen circumstances. If this happens to you, we will do our best to rectify the situation as quickly as possible. Please let us know by email at info@nogogo.cn or call us 400-1010-622 and let us know that you did not receive your order so we can look into it. 

How do I create an account?

Click on Register Here on the top right corner of our site

Fill in the required fields

Click Submit

How do I edit my account information?

When logged into your account, click on My Account at the top right corner of the site. Change the details you wish to edit and click Submit. Your changes will be saved.

I forgot my password

Click on Forgot Password below the registration section on the top right corner of the site. Enter the email address you used when you registered your account and click Submit. Your password will be sent to that email account.

How do I find my product?

To find a product you can use the navigation menu on the left side of the site or you can type a specific product name or brand in the Quick Search field towards the top right side of the site.

How do I use a promotion code?

To use a promo code and get a discount on your order you just need to enter the code in the provided field during checkout. The field is located next to the payment options. Make sure to click on Check so that the promo code applies to the total of your order.